Frequently Asked Questions

The strand Resort

At the Strand Resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.

RESERVATION AND CHECK-IN FAQS

What time is check-in and check-out?

Check-in begins after 4:00 PM, and the front desk is staffed 24 hours. Check-out is before 11:00 AM.
Where can I find guest reviews for the resort?

Read recent guest reviews of The Strand Resort on Tripadvisor.
What is the tax percent on a room?

13%
How much is the security deposit/worry free vacation fee?

Guests may choose a refundable $100 security deposit or the optional, non-refundable Worry Free Vacation Fee of $49.99 plus tax. The fee replaces the security deposit. Any applicable incidental charges will be deducted from the refundable security deposit.
What is the security deposit/worry free vacation fee for?

A $100 security deposit is required at check-in unless the optional Worry Free Vacation Fee is selected. The security deposit is refundable at check-out, less any applicable incidental charges. For debit cards, your bank may take 3–14 business days after departure to release the funds. Guests may instead select the optional, non-refundable Worry Free Vacation Fee of $49.99 plus tax. This fee replaces the security deposit and covers up to $1,000 in qualifying non-negligent or accidental damage, subject to the coverage exclusions in our Terms & Conditions. It is not insurance.
How old do I need to be to stay at this resort?

Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
How do I adjust my reservation?

Contact the reservations department to make changes to your reservation. If you booked through a third party, such as Expedia, Hotels.com, or Booking.com, you must contact that company directly with any questions or requests for changes or cancellations.
Can I pay my security deposit in cash?

No. Cash may be used to pay your room balance, but a valid credit or debit card is required for the $100 security deposit.
Can I pay my balance in cash?

Yes. Cash is accepted toward the remaining room balance, but a valid credit or debit card is required for the $100 security deposit.
Can I make payments on my balance before my vacation?

You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
What is included in the resort fee?

A $17.50 nightly resort fee plus tax covers maintenance and use of the on-site amenities, parking, pool towels, local and domestic long-distance calls, and more.
Can I book a reservation without a deposit?

No. An advance deposit equal to the first night’s stay is required at booking, with the remaining balance due at check-in. Advance Purchase reservations require full payment at booking. Separate deposit and payment requirements apply to golf packages and monthly rentals.
Are early check-ins possible?

Early check-ins are not available from April through August. During the off-season, you may request an early check-in by contacting the front desk at 843-282-6480, but it is not guaranteed.
Do I need to present my credit or debit card at check-in?

Yes. Any credit or debit card used to make a payment or online reservation must be presented at check-in with a matching valid photo ID. If the original card is not present, the amount charged will be refunded to that card and a new credit or debit card will be required for payment.

PROPERTY POLICY FAQS

What is the resort's Do Not Disturb policy?

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period of time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
What is the cancellation policy?
- Except for Advance Purchase reservations, the advance deposit is 100% refundable if the reservation is canceled at least 14 days before the ORIGINAL arrival date. Advance Purchase reservations are non-refundable and cannot be modified.
- Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
- Advance Purchase reservations are NON-REFUNDABLE and cannot be modified.
- Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
- For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. First Month's Rent due on arrival; Rent is due on the first of each month thereafter. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
What is the Vacation Protection Plan?

Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.

The non-refundable plan fee is:
• $19 plus tax for November–February,
• $39 plus tax for March–May and September–October
• $49 plus tax for June–August.
Does the resort allow smoking?

Smoking is prohibited in all guest rooms, on balconies, and in common areas at The Strand Resort. A designated smoking area is available in front of the building on the north side. A $250 cleaning fee will apply if smoking occurs inside a guest room.
Do you offer refunds for stays if there is a hurricane?

HURRICANE CANCELLATION POLICY: In the event of a pending hurricane, guests will receive a full refund if the Governor issues a mandatory evacuation. If a mandatory evacuation is not issued, guests may apply their advance deposit toward a future stay within one year of the original reservation.
Can I bring my pet with me on vacation?

Pets are not permitted at The Strand Resort. Service animals are permitted but must be registered. Emotional support animals are not considered service animals under the property’s policy.

CONDO FAQS

What room types have a washer and dryer provided?

one-, two- and three-bedroom condos
What is included in an efficiency kitchen?

A small refrigerator, microwave, coffee maker.
What is included in a galley/full kitchen?

Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What bathroom and kitchen supplies are provided in my unit?

Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
What amenities are included in my room?

Every room is equipped with a hairdryer, iron & ironing board, and safe.
Do you have accessible rooms?

Yes. The Strand has units with accessibility features, although the specific units available in the rental program may change. Please call Guest Services at 800-952-4507 for current availability and assistance.
Do you have room service?

No.
Are rollaway beds available at the resort?

No.

PROPERTY AMENITY FAQS

What is the Brittain Rewards program?

The Brittain Rewards program offers FREE and Discounted tickets to various seasonal attractions in the area. This program is exclusive to guests who book directly through The Strand Resort. Learn More »
What water amenities are offered at the resort?

The Strand Resort features an outdoor oceanfront pool and outdoor hot tub for guests to enjoy. As an added benefit, guests also have access to the extensive water amenities at our sister property, The Breakers Resort, located just a short distance away on 21st Avenue North. There, you'll find an indoor waterpark with five waterslides, seven indoor and outdoor pools, three kiddie pools, five hot tubs, indoor and outdoor lazy rivers, and a sunken pirate ship play area featuring two kiddie waterslides.
What water amenities are heated?

The Strand’s outdoor pool and hot tub are heated. At The Breakers Resort, the pools at the Paradise, Palms and Sailfish buildings are heated, along with the indoor water park.
What other amenities are offered at the resort?

Exercise room, Fire Pit, Business Center, and Grab & Go.
What housekeeping services are available daily?

Daily housekeeping service includes trash removal and fresh towels.
What are the pool hours?

9:00 a.m. to 11:00 p.m.
Is there Wi-Fi available?

Yes. Wireless internet is available throughout the resort.
Are pool towels available?

Yes, but they are not allowed to be brought to the beach. Please bring your own beach towels.

PARKING FAQS

What is the parking garage height clearance?

The parking garage clearance is 6 ft. 6 in.
How many parking passes will I be given?

One parking pass is allotted for standard rooms, efficiencies, one-bedroom suites, and one-bedroom condos. Two parking passes are allotted for two- and three-bedroom condos.
Does the resort provide parking?

Yes. Parking is available in the garage across the street and is included in the nightly resort fee.
Are trailers and motorcycles allowed at the resort?

Boats, trailers, and recreational vehicles are not permitted on the property or in parking areas. Motorcycles are allowed on the first floor of the parking garage. Oversized vehicle parking is limited; please contact the resort before arrival to confirm whether your vehicle can be accommodated.

MISCELLANEOUS FAQS

What restaurants are available at the resort?

The Market Restaurant serves complimentary hot breakfast daily, along with light lunch and dinner. Guests can enjoy cocktails and other beverages at The Strand Bar. Hours and menu prices vary by season.
What attractions are within a 15 minute drive radius?

The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, and Family Kingdom.
Is there a shuttle to the local attractions?

The shuttle is a seasonal service. Guests should call the resort to inquire/reserve the shuttle service, based on availability.
Is there a shuttle to and from the airport?

Yes, but this is a seasonal service based on availability. Reservations are encouraged; please call the front desk.
Is there a grocery store nearby the resort?

Yes there are grocery stores within a 5-15 minute drive of the resort.
How far away is the airport?

Myrtle Beach International Airport is 5.1 miles or approximately 15 minutes away from the resort.
Do you offer a concierge on site?

Yes, we do have a concierge on site.
Can I rent chairs and umbrellas for the beach?

Beach chairs and umbrellas can be rented seasonally from John’s Beach Service attendants on the beach. Rentals are available on a first-come, first-served basis. Visit the official rental page for current hours and pricing.
Can I rent bicycles while I’m on vacation?

Bike rentals are available from Boardwalk Bikes, located at 1515 North Kings Highway. Call or text 843-231-0573 for current rates and availability.
Can I rent a beach wheelchair on my vacation?

The City of Myrtle Beach has suspended its free beach-wheelchair rental service. Beach-going wheelchairs are available through local third-party rental companies. Availability, pricing, and delivery options vary by provider.
Can I fish on the beach?

Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Am I allowed to grill at the resort or on the beach?

No. Grills are not allowed at the resort or on the beach due to fire and environment codes.