Frequently Asked Questions
The strand Resort
At the Strand Resort, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.
RESERVATION AND CHECK-IN FAQ'S
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What time is check-in and check-out?
Check-in time starts after 4:00 PM (there is someone there 24 hours). Check-out time is before 11:00 AM.
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Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
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What is the tax percent on a room?
13%
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What is the security deposit/worry free vacation fee for?
Accidental damage that occurred during your stay.
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How old do I need to be to stay at this resort?
Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
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How much is the security deposit/worry free vacation fee?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the worry free vacation fee for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
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How do I adjust my reservation?
You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
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Can I pay my security deposit in cash?
No, all reservations will require a valid credit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.
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Can I pay my balance in cash?
No, cash is no longer accepted as a form of payment.
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Can I make payments on my balance before my vacation?
You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
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What is included in the resort fee?
The resort fee covers usage of all resort amenities.
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Are early check-ins and late check-outs possible?
Not during the summer season, (April-August) you can request with it the front desk (843-282-6480) during the off season but it is never guaranteed.
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Do I need a credit card at check-in?
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
PROPERTY POLICY FAQS
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What is the resort's Do Not Disturb policy?
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
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What is the cancellation policy?
We understand plans change which is why we created our risk-free cancellation and change policy. • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date. • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences. • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds. • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
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Does the resort allow smoking?
The Strand Resort is smoke-free. Guests may smoke on the outdoor balconies only. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.
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Do you offer refunds for stays if there is a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
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Can I bring my pet with me on vacation?
No.
CONDO FAQS
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What room types have a washer and dryer provided?
1, 2, and 3 bedroom condos.
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What is included in an efficiency kitchen?
A small refrigerator, microwave, coffee maker.
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What is included in a galley/full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
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What bathroom and kitchen supplies are provided in my unit?
Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
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What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
PROPERTY AMENITY FAQS
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What water amenities are offered at the resort?
1 outdoor pool and 1 outdoor hot tub. You can use all of the amenities at the Breakers Resort located on 21st Ave N. (breakers.com)
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What water amenities are heated?
The pool and hot tub are heated.
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What other amenities are offered at the resort?
Exercise room, Fire Pits, Business Center in lobby.
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What housekeeping services are available daily?
To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.
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What are the pool hours?
9AM to 11PM
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Is there Wi-Fi available?
Yes. Wireless internet is available throughout the resort.
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Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
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Do you have handicap accessible rooms?
No.
PARKING FAQS
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What is the parking garage height clearance?
The parking garage clearance is 6 ft. 6 in.
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How many parking passes will I be given?
1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos.
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Does the resort provide parking?
Yes. Free parking is available in our parking garage across the street.
MISCELLANEOUS FAQS
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What restaurants are available at the resort?
The Market Restaurant is open for free hot breakfast, light lunch, and dinner. There is a bar in the lobby. Hours and prices vary based on season.
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What is the Sun & Fun Rewards program?
The Sun & Fun Rewards program offers one adult ticket to various attractions and unlimited DVD rentals per reservation.
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What attractions are within a 15 minute drive radius?
The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
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Is there a shuttle to the local attractions?
The shuttle is a seasonal service. Guests should call the resort to inquire/reserve the shuttle service, based on availability.
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Is there a shuttle to and from the airport?
Yes, but this is a seasonal service based on availability. Reservations are encouraged; please call the front desk.
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Is there a grocery store nearby the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
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How far away is the airport?
Myrtle Beach International Airport is 5.1 miles or approximately 15 minutes away from the resort.
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Do you offer a concierge on site?
No but you can go see the concierge at the Breakers Resort on 21st Ave N.
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Do you have room service?
No.
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Can I rent chairs and umbrellas for the beach?
Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
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Can I rent bicycles while I’m on vacation?
The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
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Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
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Can I fish on the beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
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Are trailers and motorcycles allowed at the resort?
Trailers are not allowed on property but motorcycles are allowed on the first floor on the parking garage.
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Am I allowed to grill at the resort or on the beach?
No. Grills are not allowed at the resort or on the beach due to fire and environment codes.
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Are roll-a-way beds available at the resort?
No.
